General Returns Policy
Whether an item is returnable depends on the return policy of the vendor from which we purchase the product you order. More and more companies are not allowing returns or only accepting returns if the merchandise received is flawed. For some clothing vendors, for example, ordering apparel that ultimately does not fit the customer is not an acceptable cause for return.
If you have questions regarding a particular vendor’s return policy, please ask us at support@EcoFriendOnline.com prior to purchase. Our return policies reflect those of each specific vendor’s in conjunction with their products.
For vendors that do allow returns, returns will need to be returned to our vendor rather than to EcoFriendOnline.com. Items should be returned in their original product packaging with packing list at the customer’s shipping expense. EcoFriendOnline.com will pay the return shipping costs if the return is a result of our error. Contact us at support@EcoFriendOnline.com and we will guide you through the process.
Always get a tracking number or request a signature at the time of delivery to the vendor. Because products are returned to the vendor, EcoFriendOnline.com is not responsible for receipt of products returned and therefore, no return credit will be granted if vendor claims to not have received the returned item. Getting a tracking number or a signature upon delivery will serve our customers well.
For Return Policy for Specific Vendors, scroll to bottom of page.
Items That Are Not Returnable
While this list is not limited to all products considered non-returnable, consider the following a given:
- Food or beverage products.
- Most items that are returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any item not returned in the condition it was received.
Exchanges
Whether an item is exchangeable depends on the exchange policy of the vendor from which we purchase the product you order. More and more companies are not allowing returns or only accepting returns if the merchandise received is flawed. For some clothing vendors, for example, ordering apparel that ultimately does not fit is not an acceptable cause for return.
If you have questions regarding a particular vendor’s return policy, please ask us at support@EcoFriendOnline.com prior to purchase. Our exchange policies reflect those of each specific vendor’s in conjunction with their products.
For vendors that do allow exchanges, the product will most likely need to be returned to our vendor rather than to EcoFriendOnline.com. Items should be returned in their original product packaging with receipt at your, the customer’s, expense. EcoFriendOnline.com will pay the return shipping costs if the exchange is a result of our error. Contact us at support@EcoFriendOnline.com and we will guide you through the process.
Always get a tracking number or request a signature at the time of delivery to the vendor. Because products are returned for exchange directly to the vendor, EcoFriendOnline.com is not responsible for receipt of products returned and therefore, no return credit will be granted if vendor claims to not have received the returned item. Getting a tracking number or a signature upon delivery will serve our customers well.
Returning Items You Didn't Order
If you received an extra item in a shipment, or items were delivered to you (or to your home) that you didn't order, please let us know. If you live in the U.S. we will have our vendor email you a call slip, a postage-paid return mailing label for the return.
At your earliest convenience, e-mail us at support@EcoFriendOnline.com and let us know:
- the item(s) you incorrectly received,
- your name,
- your mailing address,
- the tracking information from the address label on the outside of the package.
- and the relevant order number for the other received items, if applicable.
Out-of-Stock Orders
Sellers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. Please know that while an occasional out-of-stock order is bound to happen, we do require our sellers to keep these to a minimum. If we find a seller's out-of-stock sales become problematic, we will take appropriate action.
Unreceived Orders
If you purchased your order on EcoFriendOnline.com and the estimated delivery date passes, please contact at support@EcoFriendOnline.com so we can initiate tracking for the lost shipment.
Return Policy for Specific Vendors
We have asked our vendors to provide us with their return policies for the benefit of our customers. The following have responded.
| VENDOR | RETURN POLICY |
| Achla Designs | Achla Designs: All returns require a Return Authorization number, which will be provided by calling 800-626-1114. All returns for unwanted merchandise are subject to a 20% restocking fee. Return shipping cost is the responsibility of the customer. Unauthorized returns will not be accepted. In order for credit to be issued merchandise must be returned in saleable condition. Drop ship fee and original freight cost are not refundable. All requests for Return Authorization must be requested within 15 days of purchase. |
| Aguacate | Aguacate: Aguacate & Co. expects to deliver exceptional customer satisfaction. If you are unhappy with your purchase we will gladly accept returns within 21 days from date of purchase for all individually purchased items, excluding any shipping costs. Please note that Aguacate & Co. will not accept returns nor grant refunds for trial size products, gift set purchases or individual items purchased as part of a gift set. |
| To initiate the return process, please contact EcoFriendOnline.com. | |
| Please note that in order to process your refund you will be asked to provide: The products(s) you wish to return in all the original product packaging (including black product box). | |
| Alaska Glacial Mud Co. | Alaska Glacial Mud Co: All sales are non-returnable unless damaged. If damaged please mail the item back to the address printed on the back of the product with your contact information. You will be contacted and mailed a replacement immediately. |
| Annie & Jade | Annie & Jade: We offer a full refund within 15 days of receipt of merchandise.
All items for return or exchange must have a Return Merchandise Authorization (RMA) number. The RMA number is obtained by:
All returned merchandise must be in new and unused condition, meaning all tags and packaging are intact, and there are no marks or signs of use on the product or the product’s package. Please note that there will be a 10% restocking fee on all returned items that are not in the original package with all tags and inserts. Returns shipped to Annie and Jade by Annie Le should be sent to: |
| Annie's Sweatshop | Annie's Sweatshop: We want happy customers. For standard sized items, returns must be in it's original condition and resellable. contact us and we'll make arrangements. Refunds are made when we receive the item. We do not reimburse shipping fees (unless I made the boo-boo). Do not return your package COD (it will be refused). We will make every effort to make sure you're satisfied. |
| Art Lives Studio | Art Lives Studio: Art Lives Studio publications, such as fine reproductions, note cards and catalogues / books may be returned undamaged up to 7 days after order is delivered for a full refund, minus shipping fees. Original works of art are non-refundable. |
| Autonomie Project | Autonomie Project: Returns accepted within 45 days of purchase. Product must show no signs of wear or use. Send the item(s) to be returned in a suitable box or envelope to:
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| Bean Products | Bean Products: If you are unhappy with your product for any reason, return it within 30 days, and receive a full refund of the product purchase price. Unfortunately, we cannot refund shipping. Our preferred return method is UPS, as it provides better tracking, but you are welcome to return it via any method you would like. We cannot accept returns on any used items. Please include the packing slip when returning your item to expedite the return process. Ship to: Bean Products, Inc. ATTN: RETURNS |
| Beeluxe | Beeluxe: Merchandise may be returned in its original condition within 30 days of receiving your order. |
| Bioforce Enviro-Tech | Bioforce Enviro-Tech: Return item(s) to us if not satisfied and we will refund the purchase price |
| BOMO | BOMO:Due to the nature of our product we cannot accept returns of oils as they cannot be resold. Returns are only accepted if we make a mistake, and they are returned unopened. |
| Brew City Botanicals | Brew City Botanicals: Refund/accept return items that have not been opened |
| BuddhiWear Organic Apparel | BuddhiWear Organic Apparel: 30-day return policy |
| Canine Caviar Pet Food | Canine Caviar Pet Food: Returns accepted. RMA required. |
| ChemFree Solutions | ChemFree Solutions: If there's any reason our Naturally Clean products disappoint you, please just return the unused portion for a full refund." |
| Clean Air Distributing | Clean Air Distributing: If there is a defect. we will send a part. Otherwise, there is a 20% restocking fee and customer pays shipping. |
| Cottonfield | Cottonfield: Returns must be made to Cottonfield within 10 days of ship date. Returns, with original packing list or invoice, should be sent to: Cottonfield USA, P.O. Box 17171, Encino, CA 91406. |
| Coyuchi | Coyuchi: We want you to be completely satisfied with every purchase you make from Coyuchi. If the product you’ve ordered does not meet your expectations, you may return it via insured U. S. mail or UPS. We will be glad to exchange it for different size or fabric, or issue you a full refund, as long as it is returned in the original packaging and has not been laundered (Federal law prohibits resale of used bedding). Postage and handling charges are not refundable on returns unless your purchase arrived damaged, in which case we will refund you in full. Please call for an authorization so we may help in resolving your dissatisfaction. Your return should be sent to: Coyuchi |
| Doie | Doie: Doie will exchange or issue a full refund for all items received within 30 days of when the item is shipped, provided items are unworn, unwashed, with all original tags attached, and free of defects. |
| All returns must be authorized by way of email to Support@EcoFriendOnline.com or telephone within 45 days of original shipment. | |
| Earth Friends | Earth Friends: Returns within 30 days for store credit. Buyer pays additional shipping. |
| EcoBaby Organics | EcoBaby Organics: Returns and exchanges are limited to merchandise defects/damaged items only. A 10% restocking fee will also be imposed on returns. All item must be in original packaging, unused and unwashed with the 30 days of delivery unless specified or approved by the manager. Send returns to: EcoBaby Organics, 9541 Ridgehaven Ct. San Diego, Ca 92123 ATTN: Customer Service |
| Eco-Products | Eco-Products: A return authorization number must be received from EcoFriendOnline.com prior to any return. Upon return, the product will be credited at the purchase price, less a 25% restocking fee. All returns must be made within 30 days of invoice date. The customer is responsible for freight on all returned items. |
| Final approval of returns is subject to inspection for condition and suitability for restocking. Merchandise damaged in shipment must be reported to Eco-Products in one day of receipt and duly noted on all copies of the signed freight bill, in order to file a claim against the freight company. | |
| Defective or melted product must be reported to Eco-Products within 10 days of delivery. | |
| EcoDesignz | EcoDesignz: You may always return any item within 14 days of receipt, with no restocking fee, as long as the item is in like new condition. Because of our products' weight and bulk we can only accept returns in their original packaging. Customer will pay return shipping expenses. |
| Eco Nuts | Eco Nuts: 30 days full refund with return of product. |
| English Retreads | English Retreads: Items must be exchanged/returned within 30 days |
| Envirocycle Systems | Envirocycle Systems: The SELLER will accept returns of Products within thirty (30) days of their original purchase date, provided the PURCHASER first contacts EcoFriendOn line.com to obtain a Return Merchandise Authorization Number and returns the Products to Envirocycle Systems along with a valid original receipt. The refund price will be the amount paid by the PURCHASER for the merchandise, less any shipping charge incurred by SELLER to originally ship the Products and a re-stocking fee of US$15 per unit. SELLER will not assume shipping charges for any items returned. Products being returned must be returned in their original condition, unused and fit for resale and must be in their original packaging, including all original parts, documentation, manuals and accessories. |
| Everything Raw Company | Everything Raw Company: Return within 14 days, unopened for a 80% refund. |
| Evoke Intimates | Evoke Intimates: Due to the nature of intimate garmets, there are no exchanges or returns unless the item shipped to you is damaged or misshipped. In the event of product damage or a misship, please contact Support@EcoFriendOnline.com for a shipping tag. |
| Extreme Health USA | Extreme Health USA: FULL REFUND POLICY. You are welcome to return any of our products (empty bottles or full bottles) within 6 months from the original purchase date. |
| Eye Pop Art | Eye Pop Art: I hope you will be entirely satisfied with your purchase. If you are not, please let me know and I will work with you to make sure you get what you need, whether that be a refund or a replacement of the item. Items must be returned within 7 days in order to receive a refund. |
| Frontier Natural Products Co-op | Frontier Coop: Items may be returned unusued and resalable within 60 days of purchased. Contact EcoFriendOnline.com for a Return Authorization number. |
| Function As One | Function As One: If you are not satisfied with your purchase or if it has been damaged in transit, you may return it to us for an exchange or refund within 15 days of the purchase date. We exchange or refund any merchandise in resalable condition with a copy of your original invoice. You are responsible for return shipping costs. |
| Gazel | Gazel: Client Satisfaction is our top priority Gazel stands behind the quality of our products and strives to provide complete satisfaction with your purchase. Our goal is to work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below. There is a re-stocking fee of 15% for returns.
Purchaser is responsible for return shipping fees. To return by mail, re-pack the item and mail it to: Gazel, Inc 133 Kearny St, Ste 300 San Francisco, CA 94108-4811. Upon return, your merchandise will be inspected. Any defective item issues will be handled on a case per case basis. Standard exchanges or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are non-refundable. |
| GetGlov'd | GetGlov'd:We are proud to offer an exceptional product. If our product fails to meet your expectations, simply return it within 30 days of receipt and we will take it back for an exchange or refund of the product cost minus shipping charges. How to return merchandise Items should be returned to:
Please allow one billing cycle for a credit card refund to appear on your statement. Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged. |
| Global Green Pals | Global Green Pals: We want you to be happy with your Global Green Pal! If you are unhappy, please email us at info@globalgreenpals.com and we will help to solve the problem. Please also remember that Global Green Pals are handmade, so slight variations in the products are normal and are not considered defects, but rather add to the uniqueness of each doll. Exchanges can be made within 30 days of purchase provided the product has all its hang tags and packaging intact. Please send item back using a method that using tracking, insurance and delivery confirmation. |
| Global Ghetto Organics | Global Ghetto Organics: If the customer is not completely satisfied they can exchange their merchandise for another item(s) or return the item and get a refund. Write on packing list why customer is returning and ship item to: GGO, 155 W Washington Blvd., Suite 308, Los Angeles, CA 90015, ATTN: RETURNS |
| Green Apple | Green Apple: Green Apple will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. To return Green Apple merchandise for credit or exchange, please call our customer service department @ 1-866-516-3180 to obtain a Return Authorization number. Pack all items in a secure carton or be eco-friendly & reuse the original packaging and enclose the RA number with the merchandise. You can send items back to us at the address below using any trackable shipping method method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns. Return Address: Attn: Returns Department |
| Green Sewn | Green Sewn: Limited edition, recycled products are, by their nature, unique. Each is one of a kind, with it's own special history and charm. Slight imperfections and signs of wear from a past life are normal and we believe they add to the beauty and authenticity of the product. We are sure you will LOVE your limited edition item, but if for any reason you are unhappy, simply contact us within 30 days and we will issue a refund or replacement. |
| Imperial Cat | Imperial Cat: No returns based on "Buyer's Remorse." In the event that a customer receives the wrong item, please notify us of the error including a detailed description of what the was received, and the original order. If we determine the customer did in fact receive the wrong item, we will reship the correct item at no cost to the Retailer.
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| In The Raw | In The Raw: No returns. |
| Island Abbey Foods (dba. Honibe) | Honibe: We do not accept returns other than for damaged shipments. We do not offer refunds. If there is a problem with your order please contact us as soon as your order is received. We will do our best to resolve any issue immediately. |
| Izzy & Nicka | Izzy & Nicka: We will except returns within seven days. The clothes must be unwashed or unworn. We do carefully inspect all the wear as it is shipped. |
| Jonano | Jonano: A restocking fee of 6% will be charged for returns for reasons other than product defect. Customer is responsible for shipping charges incurred. Product returns for restocking should be shipped to: |
| Jonano Returns - RA #, c/o Beth Koehler, 7930 Newmeyer Street, Pittsburgh, PA 15218 | |
| For return authorization email: support@EcoFriendOnline.com with RA REQUEST in the subject line. | |
| KINeSYS | KINeSYS: Products are returnable, less shipping and handling. |
| Kristene Smith | Kristene Smith: It is very important to understand that all items are being made‐to‐order exclusively for the customer, therefore please be certain of what you are ordering because we do not accept returns. Again, due to the custom nature of our product lines all sales are final and we do not accept returns or exchanges nor do we give store credit. All sales are final. |
| Little Showoffs | Little Showoffs: Return within 10 days of receipt of purchase items that have not been worn, washed or damaged. |
| Lunchsense | Lunchsense: If within one year of purchase you find any defects in materials or workmanship of the lunchbox, ice pack, drink bottle, or condiment jar we will repair or replace the item free of charge. Please return the defective lunchbox with a note indicating the defect to: Please note that this warranty excludes normal wear and tear; repair or replacement due to defects in materials or workmanship is at the discretion of Good Sense Design LLC, whose decision is final. |
| Maxim Hygiene Products | Maxim Hygiene Products: No returns on individual packs; returns are allowed for unopened case purchases only. |
| Mountain Cat Trees | Mountain Cat Trees: Products must be unused condition free from scratches or cat hair. We should be notified of returns within 5 days of customer receiving the item and the product must reach us within 14 days. Customer pays for return shipping costs. We cannot accept returns if the product has been taken out of it's packaging and introduced to a cat. Unfortunately we cannot accept returns on the basis that the cat is not using the product. Customer should keep original packaging to return an item. If the product has been damaged in shipment the customer should contact the retailer right away. All of our products are guaranteed against structural defects and against breaking under normal use. The following guidelines must be followed: • The cat trees are designed to support cats of up to 25 pounds. • The products are for indoor use only and should not be placed in an area where they could get wet. • They should be kept away from extreme heat such as woodstoves or radiators. • Children should not climb on the cat trees. • The cat trees should not be carried or lifted by the platforms. Since the cat trees are crafted while the tree is still green, it is possible that over time small cracks will appear in the wood of the tree as it dries. This is normal and will not affect the integrity of the cat tree. Customers will be reimbursed if a product is found to be defective. We should be notified of returns on the basis of a defect within 5 days of customer receiving the item and the product must reach us within 14 days. Customer pays for return shipping costs. If a products fails in breaks under normal use we will refund the customer minus shipping costs. |
| Mountains of the Moon | Mountains of the Moon: If there is an unfixable problem with an item due to an error on our part, we will be more than happy to exchange the item or refund your money. We do not offer cash/credit refunds unless there is something wrong with the item that cannot be fixed and/or the item cannot be replaced. If an item is the wrong size, we will gladly exchange it for the correct size. Please be sure to check sizing on clothing items before purchasing. Detailed measurements for our clothing can be found by clicking on the item picture, and we are happy to answer any specific sizing questions. If there is an unfixable problem and you need to do a return, please contact us as soon as possible (we must receive the item back within 7 days of your receiving it). Custom orders can not be returned. |
| Naturenvy | Naturenvy: Naturenvy will issue a full refund to the original credit card for any unopened merchandise that is returned within 30 days of the date of purchase. Returned merchandise will not be accepted without a return authorization number (RA#). Customers should email Support@EcoFriendOnline.com to obtain an RA#. Naturenvy original invoice number is required. The RA# must be printed clearly on the outside of all boxes and pertaining documents. Returns must be shipped to Naturenvy, freight prepaid. All returns are subject to Naturenvy inspection. Naturenvy expressly does not accept responsibility for goods lost or damaged in transit. Any goods returned or refused may also be subject to a 15% restocking fee, unless cause for return was manufacturer's defect, Naturenvy caused damage or rendering the merchandise as unusable or unfit for sale. Exchanges may be made in the event of manufacturer's defect and are subject to availability. |
| Omala | Omala: A full refund will be granted within 30 days of placing the order if product is returned unwashed and unworn. Customer is responsible for all shipping costs. |
| Pin-up Lip Balm | Pin-up Lip Balm: |
| · Item must be returned within 30 Days | |
| · Refund will be given as Exchange | |
| · We stand behind our products with a 100% customer satisfaction policy, and your satisfaction is our top priority. If for any reason you are not happy with the quality of our products or find them to be defective in any way, please return the unused portion with a brief explanation of why you are returning it, and we will either exchange it for another item of your choosing or give you a refund, less the original shipping charges. | |
| Product that is unopened (safety seal intact) may be returned within 14 business days. Customers are responsible for return shipping. Kindly wrap products in a secure shipping package to avoid breakage. We suggest sending returns with delivery confirmation or tracking number. Pin Up Balm, Inc. cannot be held responsible for return products that do not have a tracking number. | |
| For product that has been damaged in shipping, a replacement product will be sent free of charge. | |
| Planet Forward | Planet Forward: 30-day guarantee on any product that is returned to us in an unused condition for any reason. Also, all of Planet Forward’s sustainable products come with a 1 year warranty against manufacturer defects. At Planet Forward, we stand behind the quality of our sustainable products and want our customers to appreciate them as much as we do! Contact Support@EcoFriendOnline.com and request a customer service representative to fill out a Returns and Exchange Form with Planet Forward and for correct return shipping address. |
| Pride Green | Pride Green: You may return new, unopened items sold within 14 days of delivery
Coast to Coast Direct Products Stockton, CA 95219-7234 |
| Pure Fiber International | Pure Fiber International: We want you to be satisfied with Pure Fiber's products and services. If you're not absolutely satisfied with your purchase, you can return unopened items for a full exchange or refund within 15 days of receipt. In cases of damaged or defective products, the return process can often be expedited by providing a digital image of the damaged or defective product (along with a clear description of the problem) in an email to return@pure-fiber.com. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer. If the damaged/defective product cannot be verified over the phone or email contact, the item may be required to reutrn to Pure Fiber for inspection before a determinatino can be made as to the state of the product. Please note that we define manufacturer defect as items sewn incorrectly, holes or any visible defects, color inconsistency (prior to washing). Items that have been worn/used/washed are no considere manufacturer defect. For all other cases, return shipping costs are the responsibility of the customer. If a return is necessary, email support@EcoFriendOnline.com to request a Return Merchandise Authorization (RMA) number. You must make this request within 15 days of receiving the shipment. Be sure to specify following the information in your return request email:
Once your RMA number has been issued, Ship your return to: IGH Global |
| Pure-Rest | Pure-Rest: Returns and exchanges are limited to merchandise defects/damaged items only. A 10% restocking fee will also be imposed on returns. All item must be in original packaging, unused and unwashed with the 30 days of delivery unless specified or approved by the manager. Send returns to: EcoBaby Organics, 9541 Ridgehaven Ct. San Diego, Ca 92123 ATTN: Customer Service |
| Real. Simple. Soap. | Real. Simple. Soap.: 100% guarantee: if you don't like it, I will refund your money (less shipping) upon return of the merchandise. |
| Resource Revival | Resource Revival: For returns, if it's a quality problem we offer an exchange or refund. For non-quality problem returns there is a 15% restocking fee |
| Reveal Handbags | Reveal Handbags: You may return or exchange defective products within 7 days after it is received. The product must be exchanged in the same condition in which it was shipped, in order to receive new merchandise. Please contact support@EcoFriendOnline.com if you have any questions about our products or to initiate a return/exchange. |
| Samantharoma | Samantharoma: If you are not 100% satisfied with your purchase you may return any unopened, unused item for a full credit or refund. |
| You should return the item within 30 days of receipt. We do not accept returns for items that have been opened or used unless the product is damaged or defective. | |
| We will provide free shipping if your return is a result of our error. Otherwise you should: | |
| 1. Contact EcoFriendOnline.com to notify of return. | |
| 2. Mail your item back using UPS/FedEx or registered mail. Please include a note detailing the reason for return. Once your return has been received, a credit or refund will be issued within 10 days. | |
| Satori Movement | Satori Movement: A return of merchandise which is not defective may be made only upon a shipping error made by Satori Movement which is reported by the BUYER within five (5) business days after the receipt of goods, as described above. A return of merchandise which is defective must be made within a reasonable time, but in all cases no later than within thirty (30) calendar days of receipt of the goods by BUYER and only with proper authorization from EcoFriendOnline.com. A copy of the customer’s sales receipt may be required as a prerequisite to acceptance by Satori Movement of the return. Authorized returns must be sent to: |
| Shipping by USPS: | |
| Satori Movement 2216 McKinleyville Ave. McKinleyville, CA 95519 |
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| All returns must have the Return Authorization number written legibly on the box or it will be refused by Satori Movement. In the limited instance where Satori Movement, in its sole discretion, authorizes a return for a reason not listed above, such return will be subject to a 15% restocking fee per item. BUYER shall be responsible for all shipping charges. | |
| Scrubz Body Scrub | Scrubz Body Scrub: We will replace any jar that is returned within 3 months of purchase. |
| Sleep & Beyond Organics | Sleep & Beyond Organics:
At Sleep & Beyond Organics, we stand for 100% Customer Satisfaction Guarantee. Our goal is to create long term mutual relationship by consistently supplying highest quality products, ensuring great customer service and prompt shipment. Products can be returned or exchanged under following conditions:
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| Sundrop Jewelry | Sundrop Jewelry: Satisfaction guaranteed. We will be happy to exchange any items that arrive damaged or are not to your satisfaction. Shipping and handling charges are non-refundable. |
| Thayer & Ridge, Inc. | Thayer & Ridge, Inc.: Unused returns accepted. Buyer pays all shipping. |
| This Is It! Creations | This Is It! Creations: We accept returns on any item that is in its original packaging within 15 days of the purchase date. (If the product arrives damaged, we will pay the return shipping.) |
| Time Factory | Time Factory: All sales are non-returnable, unless item is damaged. If damaged, please mail the item back to the address printed on the back of the product with your contact information. You will be contacted and mailed a replacement immediately. |
| Tropical Traders Specialty Foods | Tropical Traders Specialty Foods: We want you to be 100% happy with your order. We will replace or refund in the event the product arrives damaged or the product does not meet your expectations. You must contact EcoFriendOnline.com (who must contact us) within 15 days of your order. |
| Urthbags | Urthbags: Urthbags has a 5-day return policy during which a Customer may return an item that is undamaged, unworn, with tags still attached (at their own expense). Urthbags will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received. Urthbags will not provide any policy for any claims placed on an item after 5 days of being received. A return will not be accepted if a matching accessory is not returned with the product (if applicable). The original receipt and a Return Merchandise form must accompany your return. Items marked CLEARANCE or SALE are FINAL SALE. Please send all returns/exchanges to:
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| Wabisabi Green | Wabisabi Green: Returns accepted only if product received is incorrect or defective. |
| West Paw Design | West Paw Design: Our Guarantee: We fully guarantee our products against defects in material and workmanship. If you are not completely satisfied with your purchase please contact us for a replacement or refund.
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| Yala | Yala: We hope that your customers will be 100% satisfied with their purchase. Please notify us of damaged merchandise within 72 hours of receipt of product. | |||||||
| Most products may be returned within 45 days of customer receipt as long as they have not been used. Open, non-defective bedding (sheets, pillows, comforters, and duvets etc.) are not returnable for reasons of health and hygiene. Open, non-defective clothing will not be accepted for return to Yala. Customers are responsible for securely shipping and insuring products returned to Yala. | ||||||||
| All returns must be authorized by way of email to Support@EcoFriendOnline.com or telephone within 45 days of original shipment. | ||||||||